Employment opportunity for a Field Installation & Service Technician.  Successful candidate must reside in East London.

Job title:                     Field Installation & Service Technician

Region:                      East London, must be able to travel.

Start Date:                  Earliest availability

Salary:                        Market Related, commission (Grade 3) – commission varies based on outcome of quarterly performance appraisals.

An Auto Electrical qualification and previous tracking installation experience is preferable

1. Ensure that you invoice a minimum of 65 hours and 30 x Autotrak installations per month, or as identified by your Manager from time to time.
2. Be thoroughly familiar with the company’s product range.
3. Maintain an up-to-date technical reference manual for yourself, and keep an up-to-date technical file on all of the company’s products including installation criteria, etc.
4. Ensure that all general and special tools, programming, calibration and test equipment allocated to you is kept in proper working order.
5. All work-related documentation (costing, part number and part description) under your control is kept tidy, is accurately completed, and is timeously submitted to the company.
6. Ensure that all jobs issued to you are carried out in a professional and courteous manner and that upon completion of the job the customer’s vehicle is left in a presentable condition.
7. Ensure that all stock under your control is kept secure in a clean and tidy state. No stock should be damaged or misused whilst under your control.
8. Ensure that whilst on standby that you always answer your phone and attend to any after-hours emergency call outs when necessary.
9. Ensure that your company vehicle is in a presentable condition at all times, is maintained in proper working order and is serviced at the correct intervals.
10. Ensure that the Autotrak Tracking System and AutoCams installed in to your vehicle are always in a working order.
11. Prompt work start times must be adhered to at all times.

GENERAL

• Must be neat and presentable and be able to conduct oneself in a professional and friendly manner.
• Clear criminal and credit record (we are in the security industry);
• Attend training courses for product knowledge as required by the company;
• Show a courteous manner at all times to both customers and other company employees in the Autotrak group;
• Be willing to undertake various tasks or projects given to you by the company;
• Attend meetings with your Manager when requested;

• Become familiar with the companies and products classed as opposition by Autotrak, this includes product analysis against the company products;
• Always be correctly dressed in accordance to company dress code policy;
• Foster positive business relationships with your clients in order to promote confidence in our brand;
• Promote relationships with all of the company’s customers and suppliers that reflect trust and credibility.